Privacy Policy


Our aim is to respect your privacy and safeguarding your important personal information.

  • We remain transparent about the details we collect and the purpose to collect it.
  • We make use of your personal information shared with us for various purposes as explained in our Privacy Policy document, including offering services requested by you and improving your experiencing with us.
  • We utilize your details to understand you better and to provide you with applicable deals and offers.
  • When you do not need marketing messages from us, let us know and we will restrict the same. However, you will continue to receive updates and relevant information regarding the service or product you purchased, to keep you updated about your travel itinerary and booking.
  • We practice all relevant measures to protect your personal details and keep them safe.
  • We have high regards for your data protection rights and focus on providing you complete control over your information.


The whole Privacy Policy document can be accessed from below to give clarity how we utilize your details shared with us. In this document, the types of  information we gather, how we gather, what is our purpose to use it and with whom we might share it.


What do you mean by Personal information?

When we say Personal Information, we generally mean a set of details that identifies you or could be utilized to identify you like your name, contact number, purchase history and travel itinerary.  This information also comprises of data about how our mobile applications and websites are used by you.


How can you keep your Presonal information secure?

Every possible measure is taken from our end to safeguard the personal details you share with us. Listed below are a few ways you can keep your details safe:


  • Booking reference should always be kept confidential.
  • At the time of booking, you are provided with a booking reference which appears on the ticket or email confirmation of each person for whom the booking has been done. Make sure your booking reference is never shared with anybody else.
  • If your booking reference is in other hands, this may allow the respective person to access your booking via our system.
  • When travelling with others and do not want them to access your personal travelling details, you should opt for making a separate booking.
  • Protect your travelling and personal details from Internet frauds and ‘phishing’. It is a term used when personal information is gathered illegally by trickery. Through a third-party, various unsolicited junk emails are directed to individuals from an illegally-collected list and these recipients are requested to reconfirm their bank details or password into a fake or cloned website.


What types of personal information do we collect and retain?

You need to provide your personal information or the details of persons travelling with you.

Listed below are the categories of personal details we collect:

  • Details you share with us to complete and modify the travel service you have requested us or the booking you have made through us.
  • We might collect your personal details such as contact number, name, email address, residential address, birth date, gender, passport number, payment information and account details.
  • When tickets are booked from third-party supplier, we may require your billing details and may contact you (the passenger) directly to ask about your flight details.
  • We may request you to share your important information about your travel itinerary, booking, details of any special request and other crucial data about your health like dietary requirements, prescriptions, etc.
  • Details about a set of services that we may have offered you in the past.
  • Information of your past bookings and travel arrangements done through us.
  • Additional details of an online registration and other interactions.


We collect some important data about your web search pattern and content viewed on our site with the help of cookies and alike technologies to enhance our site functionality and customize your details.  The data we gather includes the websites you viewed earlier than ours, banner advertisements on the internet and various links that are visible on the sites of our marketing partners.

To understand you better as a customer and to personalize our website’s content according to your requirements, we utilize the information collected from previous websites.

When and why do we collect ‘sensitive personal data’?

We collect sensitive personal information from our customers in a few scenarios as follows:

  • We have been requested for special medical support like the provision of oxygen, wheelchair, etc.
  • You have a clearance from your doctor to travel with a medical condition.
  • You have been pregnant from more than 28 weeks.


What do we use your personal information for?

We utilize your personal details for various purposes that are:

  • To offer all your requested travel arrangements and render the travel services you have asked for. For this, we may require your email address, name, residential address, gender, date of birth, account details, passport number and complete payment details to process your bookings made with us.
  • To  bring off market research and analysis.
  • To proffer services as per your needs and to provide a more personal assistance.
  • To enhance the quality of our services, products and sites. Even if you have restricted yourself from receiving our marketing updates, we may still send you information and latest updates on services and products you have purchased from us, such as travel itinerary.
  • To acknowledge you regarding latest service communications and status of your product or service purchased through us. We may share these updates via email or text message.
  • To provide you better and efficient consignment services. For this, we may have to pass on some of your personal and travel details to service suppliers who make your consignment. Some details might get passed on to third-parties involved in credit card processing, customer services or other services we offer.
  • In a few situations, we may share your personal details with legal authorities, when requested in good faith.
  • To handle administrative and management related situations. Your information might be useful for us to observe how you and other visitors browse our site. This may help us in customizing our website’s content and functionalities for a better, smooth web experience.
  • You can choose which information, we request, to share with us. Although, due to this, we may not be able to fulfil all your travel arrangements.


How long do we keep your personal information?

We keep your personal details with us for as long as we require them to process and fulfil the purpose. Example: When you book through us, we keep your travel details to provide additional travel arrangements you have requested and beyond that, we keep your details intact, enabling us to respond or handle any queries, complaints or concerns associated with your booking. To improve your experience with us, we continuously assess the details we keep and after that, we delete them securely.


Who do we share your personal information with?

We may pass on your personal details with partners, companies, alliances who are associated with us. Our purpose to share information with them is to gather assistance from them to offer services to our customers and to understand you with more clarity.


Access to Your Information and Correction

You, as a customer, have every right to request or ask for a copy of your details that we hold. This information comprises of the below-listed details:

  • Name of Agent or Passenger
  • Address of  Agent or Passenger
  • Mobile and Fax Number of Agent or Passenger
  • Email Address of Agent or Passenger
  • Affiliation and VAT Number of Agent

Kindly request us in the written format for a copy of some or all of your personal details and post it the following address.


Travel Unravel Holidays Pvt Ltd
Kajaine House
57-67 High Street
Middlesex HA8 7DD

(We may charge a small amount for this particular service.)

Our purpose is to ensure that your personal details are up-to-date and accurate to the best of our knowledge. You may request us to customize or remove certain details you think are not correct.  Please give us a call on given details above in case any detail is found incorrect and we shall correct it within a time span of 21 days from the date of the request.



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